The Task, Process and Outcome – BIM Academy: Learning and Development

Obviously, jobs which, are transferred from the delegator, free up time and effort for the delegator. This is entry-level delegation. It is a good place to start and will allow both the delegator and delegate to practise the skills of delegating.

As per above, a task is an action. It is something that we do.

We can go further and say that it is a singular action or an action that has a limiter of 20 minutes set on it.

It is something that usually involves only one mode of thought or continuous action to accomplish and mark as “done”.

Here are some examples of what we consider tasks:

Washing the dishes.
Write an article on “tasks and outcomes”.
Extract data from the Customer Relationship Management (CRM) system.
Put extracted data from CRM into the Weekly Sales spreadsheet.
Email John about Test Procedure Specification(TPS) reports.

Our ongoing operational functions. A process evaluation tells you how and why. A process evaluation describes a program’s services, activities, policies, and procedures.

What is the outcome?

An outcome can be thought of as a goal or mini-goal, and it usually consists of many tasks. A good way to remember this is that there is a 1:M relationship between outcome and tasks.

This is best illustrated by an example.

For the outcome “Clean up the kitchen”, you have the following tasks:

• Collect dishes into the sink.
• Wash dishes.
• Dry and put away dishes.
• Clean up the table.
• Clean up kitchen counters.
• Reset table for dinner.

For the outcome “Compile sales report”, you may have the following tasks:

• Create a new report file.
• Extract data from CRM and Enterprise Reporting Planning (ERP) systems.
• Put extracted data into the spreadsheet.
• Create a pivot table.
• Email report file to stakeholders.

Outcomes go beyond just a singular description of an action to undertake, they usually also have the following characteristics.